FAQs
Step 1: Open the Alexa app. Once you're in the Alexa app, click settings, Alexa account and Alexa privacy in the menu. The Alexa privacy section gives you the chance to review your voice history. The idea is that you can control your music hands-free, but you can also issue almost any command or queue up skills from within the Amazon Music app. Set Alexa as the default assistant.
I'm having trouble linking my account
If you receive an error message or have other issues while linking, use the Amazon Alexa website to add the Harmony skill:
- Sign into your Amazon account on alexa.amazon.com.
- Search for Harmony and select the blue skill.
- Select ENABLE and sign into your Harmony account.
If you receive an error message that indicates setup is not complete:
- Verify your email and password are correct by signing into your Harmony account outside of the Amazon App.
- If your remote was initially set up through the Harmony app that setup is complete. You will need to select EXIT SETUP to fully complete setup (the Harmony App may work but to initialize the linking process with Alexa this step is necessary).
Can I control more than one Harmony hub?
Amazon Alexa and the Logitech Harmony skill is currently only able to support a single Harmony Hub. If you have more than one Harmony Hub you will be asked to select one during the skill linking process. We recognize the strong desire to control entertainment systems in other rooms of your home — Amazon and Logitech are eager to solve this for you soon.
Alexa isn't recognizing my voice commands
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Ensure you've enabled the Harmony skill inside the Amazon Alexa app.
Starting Activities:
When starting Activities, be sure to use turn on or start to do so. For example, 'Alexa, turn on the TV'. Commands such as play, pause or saying the name of the Activity will not work (e.g., 'Alexa, watch tv' will not start your Watch TV Activity).
Controlling devices:
If you're trying to control your devices while an Activity is running, for example; play, stop or turn up the volume, you may need to include your device's name in the command (e.g., 'Alexa, turn up the volume on my tv').
Confusing words:
Alexa does it's best to recognize the words you say, but more distinct words will work better than short words or acronyms. For example, Alexa may easily understand 'Discovery Channel', while having trouble distinguishing between 'BBC' and 'BBC One'. If Alexa is having trouble recognizing your Activity and it uses a short word or acronym, try giving your Activity a friendly name.
Alexa is unable to control the volume
After 20 minutes of use, you'll need to directly specifying the device name to control its volume. For example, 'Alexa, turn up the volume on my TV.' If this works then review 'How does Alexa know which device to send volume and navigation commands.' If this does not work then ensure your Harmony is running the latest firmware — Alexa requires firmware version 4.12.36 or later.
Ensure that Alexa doesn't have multiple smart home devices with the same name. For example, ensure the Alexa app > Menu > Smart Home does not list any devices with duplicate names such as 'TV' and 'Tv' — forget any unnecessary duplicates.
How does Alexa send volume and navigation commands?
NoticeAlthough you may navigate through media, Harmony is unable to navigate through TV or other device menus using voice commands.
In order for Alexa to know where to send navigation or volume commands, you must first start your Harmony Activity using voice. 'Alexa, turn on the TV', 'Alexa, turn on the news', or 'Alexa, turn on my Xbox' will turn on your devices and set everything to the correct input. 'Alexa, turn up the volume' or 'Alexa, pause' will now properly route commands to your entertainment system and stay in sync with other commands sent using your Harmony remote or Harmony app
Alexa will route entertainment commands such as 'Alexa, turn up the volume', to Harmony for a period of time after you power on your Harmony Activity using voice. Requesting media from other services such as 'Alexa, what's the weather like this weekend?', or 'Alexa, play music from Spotify' will also stop Alexa from routing volume or play/pause commands to Harmony.
You can directly send Harmony entertainment commands by specifying the device at the end of each voice command. For example, 'Alexa, turn up the volume on my TV', 'Alexa, pause my TV', or 'Alexa, pause Netflix' will always work.
What Alexa Skill do I use for my new hub or previously set up hub now that the Harmony Express is End of Life
You will first need to make sure your Amazon Alexa App has deleted all information for the Harmony Express.
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Delete your Harmony Express from your account.
- Launch the Harmony Express app
- Tap 'Room Settings' > 'Delete this room' > 'Delete'
Disable all Harmony Express related skills.
- Go to your Amazon Alexa app or alexa.amazon.com in a web browser
- Find and select 'Skills or Games' or 'Skills'
- Select 'Your Skills' and disable the following skills;
- 'Harmony Express'
- 'Harmony Voice Coach'
- 'Harmony Express Integration' (Only if another Harmony hub based remote using Alexa was also in the account)
Deregister your Harmony Express from your Amazon Alexa account.
- Look for 'Settings' from the left side menu.
- Under Device Settings, select the Harmony Express and then 'Deregister' to remove the Harmony Express from the Amazon Alexa account completely.
Enable Harmony Skill (Blue).
Alexa App
- Using the Amazon Alexa app, navigate to Menu > Skills & Games and search for Harmony
- Tap the search result for the Harmony skill (blue), and then ENABLE.
